Frequently Asked Questions

Hiring a senior-level designer costs over $100,000 annually, plus benefits—if you can even find one. You may not always have enough work to justify a full-time hire, leading to wasted expenses. With our monthly plan, you can pause and resume as needed, ensuring you only pay for design services when you actually need them.

Once you subscribe, we'll schedule an onboarding call to understand your business and design needs. During the call, we'll walk you through our process and help you upload your brand assets. Next, you'll receive access to your personalized design dashboard, where you can submit your first design request and get started right away.

We don't charge by the hour or per project. With your subscription, you can submit unlimited design requests, which we'll handle one at a time in a prioritized queue.

We are a team of three seasoned designers based in Seattle, USA and Vancouver, Canada, with extensive experience in both B2C and B2B product design. Our expertise spans fintech, social platforms, healthcare, industrial solutions, e-commerce, SaaS, and AI-driven products. With master's degrees in Human-Computer Interaction from top institutions in Germany, Hong Kong, and the U.S., we bring a research-driven, user-centered approach to every project.

For most design tasks, you'll receive the initial drafts within 48 hours. For more complex projects, we may deliver in phases to ensure quality and steady progress. Rest assured, we'll keep you updated every step of the way.

You can request unlimited revisions as long as your subscription is active.

You can have one active task at any given time.

The number of design assets you will receive depends on the complexity of the task. Our designer will provide you with daily updates on the progress of your task.